Ahold Delhaize Disconnects Systems to Contain Network Security Incident
The Dutch retail giant took systems offline on October 12, 2026, to protect infrastructure while keeping physical stores open for customers.
Key points
- Ahold Delhaize disconnected systems after detecting a security issue within its network on October 12, 2026.
- Physical stores remain open, but digital services for brands like Albert Heijn and Stop & Shop are disrupted.
- The company did not confirm ransomware involvement or data theft in its initial statement regarding the incident.
Ahold Delhaize took systems offline on October 12, 2026, after identifying a security issue within its network. The Zaandam-based retailer stated that teams were assessing the situation and taking steps to limit its impact. Physical stores remained open and continued serving customers during this period, according to Cyber Security News.
Why did Ahold Delhaize take systems offline?
The company described the shutdowns as protective measures to safeguard its infrastructure. In a statement published on October 12, 2026, Ahold Delhaize said it was taking systems offline to help protect them from the identified security issue. The firm apologized for any inconvenience caused to customers and partners while emphasizing that protecting infrastructure was a top priority.
Which services and brands are affected?
Disruptions extended across multiple regions and brands. In the Netherlands, Albert Heijn’s website, app, and home delivery service became unavailable, while Etos and Gall & Gall saw customer service and logistics systems go offline. In the United States, websites for Food Lion, The Giant Co., Giant Food, Hannaford, and Stop & Shop were unavailable, according to Progressive Grocer. Stop & Shop employees reported trouble accessing schedules and pay stubs.
Is ransomware involved in this incident?
Ahold Delhaize’s initial disclosure did not identify an attacker or confirm ransomware involvement. The company did not explain how the issue started or name the specific systems taken offline. It also did not confirm whether information was stolen or if devices were encrypted. Cyber Security News noted that these gaps leave the cause and full scope of the incident unresolved.
What is the context of this event?
This is the second major cybersecurity incident for Ahold Delhaize in recent years. In November 2024, the company experienced a ransomware attack claimed by the group INC Ransom, which resulted in the theft of personal, financial, and health information of over 2.2 million individuals. That previous incident impacted the company’s U.S. systems, according to BleepingComputer.
What to do and how to stay safe: Ahold Delhaize
- Monitor official communications from affected retailers for updates on service restoration.
- Check alternative channels for order status if primary apps or websites are unavailable.
- Verify pricing at checkout if electronic shelf labels display outdated offers.
- Review account activity for any unauthorized transactions once systems are restored.
Step-by-step guide: Browser Security Settings for Small Business Teams
General security guidance from the TechSec Feed newsroom. It is not confirmed advice from the organisations named in this story.
Frequently asked questions
Are Ahold Delhaize stores currently open?
Yes, physical stores remain open and are serving customers, although some digital services and apps are unavailable.
Did Ahold Delhaize confirm data was stolen?
No, the company did not confirm whether customer data was stolen or if files were encrypted during this incident.
Which U.S. brands are affected by the outage?
Websites for Food Lion, The Giant Co., Giant Food, Hannaford, and Stop & Shop were reported unavailable.
