iOS 27 Apple Intelligence shows business order details during calls on iPhone 15 Pro

Apple is expanding the capabilities of the iPhone Phone app with the upcoming release of iOS 27. The update introduces Call Context, a feature powered by Apple Intelligence that aims to streamline interactions with businesses. This addition follows the introduction of Hold Assist and Call Screening in the previous iOS 26 release, continuing a trend of enhancing telephony tools on the platform.

What does Call Context do?

According to 9to5Mac, Call Context proactively surfaces relevant information when a user calls a business. If a user contacts an airline to change a flight, the feature can automatically locate a confirmation code in Mail and display it on the screen. Similarly, calling about a recent order will bring up the order number and other pertinent details. This functionality is designed to reduce friction during customer service calls by providing necessary data without manual searching.

Which devices support this feature?

Call Context is available only on iPhone 15 Pro and later models. This hardware requirement aligns with the broader rollout of Apple Intelligence features, which rely on specific neural engine capabilities found in newer devices. Earlier iPhones running iOS 27 will not have access to this specific AI-driven tool, though they may still benefit from other software updates. The restriction ensures that the processing demands of the feature are met by capable hardware.

How does it handle privacy?

Apple states that Call Context operates with privacy in mind. The feature analyzes who the user is calling to determine what information to display, but it does not process or listen to what is being said during the conversation. This approach allows the system to provide context, such as order numbers or confirmation codes, without compromising the confidentiality of the spoken dialogue. The processing is limited to identifying the recipient and matching it with stored data.

What other tools are available now?

Users can currently utilize Hold Assist and Call Screening, which were introduced in iOS 26. Hold Assist detects when a caller is placed on hold and notifies the user when the agent returns, allowing them to step away. Call Screening asks unsaved callers to identify themselves and state their reason for calling before the phone rings. These features are accessible via the Settings app under the Phone section and help manage unwanted or tedious calls.

Questions to ask your suppliers

Security teams should evaluate how vendors handle data extraction during active communications. Check whether third-party call handling tools integrate with device-level intelligence features and what permissions they require. Determine if supplier applications access email or calendar data to provide context during calls. Verify that any AI processing occurs on-device rather than in the cloud to minimize exposure. Inform procurement and legal teams about these data flows to ensure compliance with internal privacy policies.

What to do and how to stay safe: Apple

• Review device eligibility for Apple Intelligence features to ensure staff have compatible hardware.
• Enable Hold Assist and Call Screening in Settings to manage call volume and spam.
• Monitor iOS 27 release notes for any changes to data privacy controls or permissions.
• Verify that corporate mobile device management policies allow for these telephony enhancements.

Step-by-step guide: Browser Security Settings for Small Business Teams

General security guidance from the TechSec Feed newsroom. It is not confirmed advice from the organisations named in this story.

Frequently asked questions

Is Call Context available on all iPhones?

No, it is available only on iPhone 15 Pro and later models, according to the source material.

Does Call Context listen to my conversations?

No, the feature only looks at who you are calling, not what you are saying, to show information.

When did Hold Assist and Call Screening launch?

These features were introduced in iOS 26, which was released last year.